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Customer relationships

Essay add: 13-07-2017, 17:23   /   Views: 14

Customer Relationship Management is the term which often changes with the time. As its relevance and importance changes or in other words grow with the time. More advancement in technologies leads to enhancement in CRM and its related issues. Customer Relationship Management not only deals or is related to managing customer relations, but also with customer retention and their satisfaction towards product of particular industry. This research spin around the customer relationship management in service industry and role of call centers in managing it effectively. (Uppal, 2008 ,p.19)

Article name: Customer relationships essay, research paper, dissertation