The Exchange Of Information Communication Management

Essay add: 28-10-2015, 18:19   /   Views: 166

Communication defined as the exchange of information between people, by means of speaking, writing or using a common system of signs or behaviour. Communication is the transmission of information and meaning from one individual (the sender) to another(the receiver). The objective of communication is transmission meaning. The success of process of communication is only happened when the receiver understand the sender's purpose.(Guffey and Almonte, 2010). Communication is related to the whole workforce, it includes top down, bottom up and lateral, across functions.(Smith, 2005).

Communication requires positive and constructive relationships between managers and employees because it helps enhance productivity, creativity, teamwork, and agreeability. These attributes are through communication of common interests and common needs. Two-way communications between employees and supervisors are positively related to employees' performance and job satisfaction.(Kusluvan, 2003). Davis and Shannon(2011), pointed out that most of employees are not satisfied with the communication about their benefits and programmes and there is a correlation between how well the employees understand their benefits, how much and how did they use their benefits. So poor communication leads to low usage and also it leads to poor perception.(Davis and Shannon, 2011). Lack of communication occurs and it can spread to the whole organization. Moreover, it will cause misunderstanding of the employees. So effective communication between employees and management staff is very important.

Employees who are able to work and communicate with managers, they are able to have more job satisfaction and they will work effectively in the service counter. Kusluvan (2003) also mentioned supervisor and employee communication has an impact on employee ambiguity, employee satisfaction and job performance positively or negatively.(Kusluvan, 2003). Employee job satisfaction is closely linked to communication styles and different communication styles of each manager either increase or diminish job satisfaction of employees in the workplace. Appropriate communication styles are paramount to the success of organizations because they have a direct impact on the job satisfaction of employees.

Effective communication helps simplify successful organization operation. It has positive relationship with organizational commitment, performance and job satisfaction.(Ince and Gul, 2011). The effects of communication will reflect on how an employee participate and perform his or her duties in the organization. The workforce now undergo changes in the next few years as baby boomers prepare to retire, new generations are in the workplace. Different generations have different styles of communication. Research indicates that people communicate based on their generational backgrounds. The managers' knowledge of how communication is received by subordinates and it is important for creating productive and maintain a lasting relationship between management and employees. Good communication helps to contribute to employees productivity and at the same time boots the company's profitability. Effective communication helps employees better understand the demands, the expect of an organization requires from them in the workplace. For organizations, good communication style creates effective performance of the staff, at the same time, it increases customer loyalty and profit.(kondrat, 2009).

2.2 Communication

Communication defined as the exchange of information between people, by means of speaking, writing or using a common system of signs or behaviour. (Odukoya, 2010). Communication is the transmission of information and meaning from one individual (the sender) to another(the receiver). The objective of communication is transmission meaning. The success of process of communication is only happened when the receiver understand the sender's purpose.(Guffey and Almonte, 2010). Communication is related to the whole workforce, it includes top down, bottom up and lateral, across functions.(Smith, 2005).

Communication requires positive and constructive relationships between managers and employees because it helps enhance productivity, creativity, teamwork, and agreeability. These attributes are through communication of common interests and common needs. Two-way communications between employees and supervisors are positively related to employees' performance and job satisfaction.(Kusluvan, 2003). Davis and Shannon(2011), pointed out that most of employees are not satisfied with the communication about their benefits and programmes and there is a correlation between how well the employees understand their benefits, how much and how did they use their benefits. So poor communication leads to low usage and also it leads to poor perception.(Davis and Shannon, 2011). Lack of communication occurs and it can spread to the whole organization. Moreover, it will cause misunderstanding of the employees. So effective communication between employees and management staff is very important.

Employees who are able to work and communicate with managers, they are able to have more job satisfaction and they will work effectively in the service counter. Kusluvan (2003) also mentioned supervisor and employee communication has an impact on employee ambiguity, employee satisfaction and job performance positively or negatively.(Kusluvan, 2003). Employee job satisfaction is closely linked to communication styles and different communication styles of each manager either increase or diminish job satisfaction of employees in the workplace. Appropriate communication styles are paramount to the success of organizations because they have a direct impact on the job satisfaction of employees.

Effective communication helps simplify successful organization operation. It has positive relationship with organizational commitment, performance and job satisfaction.(Ince and Gul, 2011). The effects of communication will reflect on how an employee participate and perform his or her duties in the organization. The workforce now undergo changes in the next few years as baby boomers prepare to retire, new generations are in the workplace. Different generations have different styles of communication. Research indicates that people communicate based on their generational backgrounds. The managers' knowledge of how communication is received by subordinates and it is important for creating productive and maintain a lasting relationship between management and employees. Good communication helps to contribute to employees productivity and at the same time boots the company's profitability. Effective communication helps employees better understand the demands, the expect of an organization requires from them in the workplace. For organizations, good communication style creates effective performance of the staff, at the same time, it increases customer loyalty and profit.(kondrat, 2009).

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