Role of emotional intelligence in business

Essay add: 21-02-2017, 16:57   /   Views: 20

Emotional intelligence is theorized to be the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and then to use this information in order to guide one's thinking and actions. This study will focus on the elements of emotional intelligence and how it can be utilized by managers in service companies in Malaysia in order to improve their own managerial performance in their organisations. More specifically, the research will examine the nexus between the use of this concept by managers and the way that they can improve their performance for the benefit of the employee and to elevate employee levels of performance in ways that brings competitiveness (Goleman, 1996), (Goleman, 1999), (Woodruffe, 2001), (Adair, 2002), (Humphrey,(2002), (Mayer, 2000) and (Mayer et al, 2000b).

Salovey and Mayer (1990) had essentially first established the term 'emotional intelligence'(EI) and they are noted to have had hypothesized a sort of framework describing a set of skills in terms of being highly relevant to the accurate appraisal and also the expression of emotion that are present in oneself and in others, the effective regulation in relation to emotion in self and others, and also the utilization of feeling to motivate, plan, and achieve in one's life (Salovey and Mayer, 1990) and (Kerr et al, 2006).

Hence, they had implied that the two distinct mental processes, which comprise of thinking and feeling, are noted to work together. Essentially, their theory of EI is noted to have focused on the extent to which people's cognitive capabilities can be well informed by emotions and also the extent to which emotions are cognitively managed (George, 2000) and (Kerr et al, 2006).

The primary models of EI that are currently available are noted to have included the multifactor emotional intelligence scale as follows:

1.

Article name: Role of emotional intelligence in business essay, research paper, dissertation