What Is The Aim Of Managing People Commerce

Essay add: 11-01-2017, 16:01   /   Views: 17

Managing people is a effective management people in an organization requires to understanding the staff, what is motivation inside a company, what will retention when a company having problem, what is the idea to development, adjustment, and managing changes. It involves many departments, such as HR, Marketing, Finance, Production, and Engineering. In the views of them employees are assets, they are just the variable cost. Everyone's knows that "Customer is the King', "Customer is always Right" and "Customer entitled to provide us good criticism".

We learnt that managers learn that workers are ability to work with other effectively; they allow staff to express themselves without the fear or pressure, to be encouraging participation and show their appreciation on the employee efforts. The skills are important for all the managers at the level. In the corporation today, employment security that are low income but the people need the jobs so they doing this job, selective hiring which is have better choosing a lot to choose, decentralization is the people who learn the experience form the working area, comparatively high compensation is to pay the employees comparatively high, extensive training is read all the file before entre the company and promote to have better knowledge.

What is HR do, it is important?

Human resources (HR) are important because HR is a person, who hires people to work in an organization to control the financial and the material resources. The Human Resources (HR) functions are includes the variety of activities, and solution among them. They are deciding what staffing needs to use independent contractors or hire employees to fill these needs, recruiting and guiding the best employees, ensuring they are good performers, dealing with performance issues, and ensuring your HR and management practices confirm to have various regulations. Activities also include managing your approach to employee benefits and reward, employee records and personnel policies. It is a person who working for a long period, and have high experience in the organization. HR need to know about the staffing, when hires a person, did the job analysis, planning, recruitment, contract with the person, to identifying the work requirement. Next, it is retention it is ensuring harmonious working relation between employee and managers, confirm that they know the organization very well, and the working area are safe, healthy and been protected by the organization.

Moreover, the development is to search the moral survey from the previous company or the colleges that he or she is studying previously, to know about the personality, have a technical training in the company for the testing whether he or she know about this machines skills, do the counseling with him or her, and do the HR research. Fourthly, in the adjustment way HR can suggest more business strategies for the company, and know more about retirement counseling. Lastly, in the managing changes it is ongoing changes. It is to enhance the organization anticipate and respond to the developments in its internal and external environments. The managers and HR do not didn't have eye contact when it comes to the rating the effectiveness of practices. HR considers being more effective than managers and managers tend to rate practices to have better knowledge and experience.

Why managers will focus on the marketing, finance, production and engineering employee but not focusing on HR?

Managers are focus on marketing employee because the marketing employee knows what are the processes to promoting the product, do the survey around their company or the shop area, after sales service with the product and the last is to showing the result after do all these things. In the finance employee, they know how to do the account on "trading, profit and loss account and the balance sheet" every month, checking the saving account, to make the account clearly and neatly. Moreover, in the production employee, who has produces the product, they have using a lot of time and energy to help the company to make the product by using many types of material with dangerous way, transfer the product material, form step A to step D. In the engineering employee, they can be articulated and closely linked with technology with many engineering roles now to trust the heavy on technological advance, in the firm engineering knows how to repairing the machines when having the problem.

So the managers will focus on the marketing employee, finance employee, production employee and engineering employee compare to the HR. Marketing employee know how to do their sales to earn more money to the organization, finance employee knows how to calculate the correct amount what did the organization done it, production employee knows how to produces the product with the machines, with colleagues to produces nice product for their organization, engineering employees are the ones who help the machines problem, what is happening in the technologies with the engineering. With their help, the company can earn more money and become a bigger company.

To challenge it employees should be create a positive perception about the idea around the people who are interested. When positive ask a marketing seller, managers ask to create a positive perception about the brand among the customer, if fail to create it you can't be the marketing managers. If you are finance employees, if fail to process perception among the creditors and shareholders about the financial stability in the company as a finance managers.

What make managers think perception that HR not important?

In this century, managers said that HR is not important, in the amazing those managers count out there will be 81% of leaders, managers, CEO's are considered that HR was usually disruptive and prevented managers from their working their business today. HR is more concerned with the good performance to influence us in the implement the recent fashion so that they get another position in the finance sector. This should be a comment or remarks were made before the finance sector to when out; the following was fall down in the business of the economic or fiscal climate.

HR is to make sure that all employees was treated fairly, equitably and reasonable that the businesses are balanced against the need of the employees. Other than that, something was interesting facts that we exposed some of the managers considered HR will be lacking in the qualification, they were too immature and had no idea in the business. HR staff did not know much sufficient knowledge of the budgets and how to control the affected well-being of the organization. It seems that, HR was very good at mention an example modern leader what should be do and how they could make the difference but they had no idea in the simple when the practical terms. HR also can be improving the level of the management to be help to increase the efficiency and let them to be more effective and successful.

How to change manager perception in the HR?

To change manager perception in the HR department of employees, the manager will change only if the employee has some expectations or potential are aligned to the common goal. Being an HR of the education and professional worked subsequently to developed the around administration and key skill of the HR. It is to make the position where they have promoting the skills of the HR. It is depend on what they are trying to achieve when they are starting to do their surveys and findings the role of HR in the organization.

HR is a leadership in the teams they are able to differentiate and successful execute the employee value proposition and integrate the same with organization employee's attitude. HR must have consideration and change the way it sees itself, the business value proposition, suggestion and strategic contribution in the more effectively. It is become a doable and viable change agent in the strategic goal of the organization. These goals are achieved we can be expect change in the way HR function is perceived and alleged.

HR is professionals they need to achieve qualitative and good result in all basic on the result in situation which demanding a better time management of the organization. To achieve that, we should have more goals and objectives be clearly defined for each sub-functions and activities in those sub-function.


In the conclusion, I learnt that HR is the important in the organization. In this assignment, I know that the top managers are care about marketing, finance, production and engineering compared to HR for this perception. It may help us in the future when having business. Although the HR is none profit in the general way but they help us in general way to earn the profit but the top manager did not see it.


Tesco is the leading retailer in England. Tesco also is the one of the top three retailers in the world. Tesco operates 13 countries outside the United Kingdom, and some countries in Europe and Asia, like Republic of Ireland, Hungary, Czech Republic, Slovakia, Turkey, Poland, China, Japan, Malaysia, South Korea, Thailand, and India. Tesco also operates in United States. Tesco is set up by Jack Cohen in 1919.

This company's name first time appears in Edgware in 1929 and since the company has grown and already develop, responding to the new opportunities and they also be the first in many innovations. When this company is just establishing, this company are face many other strong competition and need some new strategy. Tesco is good in buying goods and selling goods but had begun to forget customer. So, the internal of Tesco find out what the problem, and then finally they solve the problem.

Everything is changes every day in our life and Tesco are being good to responding this kind of question. This company sells the daily use product, some household appliances, meat, vegetables and field rations. Tesco also rent some shop to others for earn some profit. The meat and vegetable of this company sells is fresh than other. This company also marinates some different flavor with meat for customer easy to choose. They have gone through their testing and selection to make sure the consumer can use their product with safe.

Job description

Job description is very important to a company because this is a general tasks and responsibilities to every position. It is a direct message to let people know what kind of people that a company wanted to hire such as the qualifications and skills that the company needed by the people in the job and to analyses the salary range.

Tesco's job description show that they looking for the employee that can provide excellent service to customers in every way that possible. This is a very good and important attitude for those employees that always face or meet customer often because nowadays customers are look important to service, if the feel that a company can't provide good customers service then they will rather to spend more for buying goods from competitors.

Receive payment by cash, credit cards, vouchers and automatic payments are also an important part to cashiers, they must know how to do all these because if a cashier did not have the knowledge to handle all payments then they will waste a lot of customer's time. They have to make sure cashier make the necessary change such as did not make mistake during making payment and make sure handout receipts.

Employees must carry out their daily routines which are to set procedures and their daily targets. All employees must have their own responsibility to do their entire job but if they set their own procedures and set daily targets then they will have the challenge to do the job so they will do their best during duty.

This company also need the staff that can ensure their safety and make sure the cleanliness and hygiene at the cashiering area according to standards because if the surrounding area are clean can keep the customer happy. Besides that Tesco is a company that selling daily use products and foods therefore hygiene is more important compare to other company.

If the people who can fulfill for the above job description then they are qualify for the position of Cashier in Tesco.

Job Requirement

Job requirement is the information that given by company to public. It shows what types of employee the company will hire. For the job requirement, our company requires a cashier who has:

Academic qualification with PMR/SPM, this is the principle qualification of a cashier.

Good skills in arithmetic, a cashier need to do a lot of counting job so that he/she must have good skill in math.

High reputation and able to work independently, we need a high-esteem and able to work without shift, weekend and public holiday. We need an employee as a cashier can be available to work anytime and enjoy working in a fast moving environment, due to Tesco has many customer and its environment is fast pace. We need a cashier who can work with the speed.

Oriented by customer, a team and have excellent interpersonal skills, a cashier must have good communication skill. A cashier must know that customer is the king.

Speaks fluently and conversant in English, Mandarin and Bahasa Malaysia, Malaysia has three races, main language is Bahasa Malaysia, and most people are speaking Mandarin and English. Therefore our firm needs a cashier who can speak these three languages.

Full-time and part-time job are provided. The company is providing two types of cashiers.

The Improvements in the Job Descriptions and Job Requirement in TescoJob Description

This company should have transactions in a friendly and efficient manner smile in a friendly manner when the customers are purchasing our products, then tell them "Thank you very much for buying and consuming our products" and "Please come again" when they are process or finished paying the money for the products that they purchased in our stores.

This company needs to be trained the cashier before they become the real cashiers to minimize mistake of making payment, know to make the payment clearly in the receipt. Which is if the cashier has been count double price in the receipt of the customer, the customer will complain and not coming to this company to buy again the product because the company has not good service. This company should have more cashier to performance well in their job because if they not enough sleep, or doing their own things they will affect the company to slow down the service.

This company should have implement, organize and conduct off training and on job training program for the cashier. This is to make sure that which cashier to have off duty and on duty when the customer having some problem with their price.

Job Requirement

This company must be everything in healthy when working, every cashier should go medical checkup every half year, if not the cashier will not working for long time such as illness, or heart attack if not when working will have a lot of problem.

This company should with a pleasant personality, because it is easier to create a relationship with customers in the area where the job located. A polite, soft talking cashier might get more customers to purchase our products.

This company will provide training before the job is start, because fresh graduation employee will recruit in our company, because even though the employee has no experience company there will be giving training. It shows the company is fair to everyone. In addition a cashier training is quite easy so that the employee will get well-versed soon. Therefore, our firm's job requirement should add on those points.

The Limitations of Tesco's Cashier Job Application Form

We have decided to select the job of the cashier and in lieu of that; we have decided to analyze the job application form of the cashier. We have also selected a company that employs a lot of cashiers, namely Tesco. In view of that, we have decided to analyze Tesco's cashier job application form. We screened every nook and cranny meticulously, leaving no stones unturned.

Nothing is perfect in this world. Since everything is imperfect in this world, we have analyzed Tesco's cashier job application form and found a lot of limitations that hinders its very purpose as a job application form in the very first place. These limitations may have been overlooked at the time of its printing or at sight by the person(s) who ordered its printing, publication, publicisation, and propaganda. These limitations have to be corrected somehow.

We have decided to choose the next company that employs a lot of cashiers, namely Carrefour. We have also screened through Carrefour's cashier job application form and found that its form contains a lot of information that Tesco's form does not contain. Carrefour's abundance or wealth of information and Tesco's limitations are summarized in the table below.

First and foremost, Tesco's form lacks enough space for the applicants to type in their information. This is evident from the four red circles that were circled on the four boxes that were to contain the applicants' typed-in information. Those boxes, though long as they seem, are just not long enough for the applicants to type in their information as some of them might have long names like Rumpelstiltskin and King Richard the Lion Heart.

The rest of the limitations are summarized in the table below. Efforts need to be done to reduce and totally eliminate the limitations, though impossible in entirety, and enhance its quality as Tesco's cashier job application form specifically and a job application form generally.

The Table of the Limitations of Tesco's Cashier Job Application FormTesco (does not have)

Permanent address


Old I.C. number

Nationality status

Ethnic group


Marital status

Educational record

Language proficiency

Correspondence address

Number of children

Employment history

General information

Additional information

Declaration by applicant

Home telephone number

Mobile cellphone number

Place of birth

New I.C. number

Please tick one box only


In the conclusion, we learn what the job description is and what the job requirement is. After this work, I comprehend the job description is very important for a company, it can help us to solve many problem. It can help the company solve some emergency problem. Example: If the employee injury when they are work, the company can find their family or friends phone number and tell them in the first time. If we have a company, we should minimize our mistake of the job description and the job requirement. This all the information we are searching from the website and we discuss together with our group mate.

Article name: What Is The Aim Of Managing People Commerce essay, research paper, dissertation