The Introduction And Implementation Of The 'Learning Organization' In Firestone Company1.0 Introduction The only valid purpose of the business is to create customer (The practice of management, Peter Ducker, 1954). The success of business industry in future depends on the ability of the business to fulfill their present customer's need, to foresee future expectation of the customers and act in advance to improve the service and quality of the product to develop the relation with the customer...

International management is the process of applying management concepts and techniques across national borders (Luthans & Doh, 2009). Of the various interdependent environments confronted in international management, differences in national culture present international managers with challenges and opportunities that require them to develop additional competencies to managing at a domestic level. National culture is defined as the set of collective beliefs and values that distinguish people...

Customer satisfaction has always been a topical issue. Organizations always try to adopt those strategies as to enable them to improve their customer satisfaction level. A mounted customer satisfaction level is believed to be associated with rising profit (Kotler, 1991). Firms also referred to it as a benchmark of their competitive performance. It has also been associated with the executive compensation along with an indicator of improvement of product and service quality. A rise in customer...

As indicated in chapter one, this research attempts to fill a void in the discussion of how managers leadership styles influence employees to stimulate their creative performance in public organizations, particularly in developing countries where environmental variables or national contexts have a strong impact on leadership styles. Since the study aims to determine the degree to which Omani civil service managers practise the Full Range of Leadership styles to enhance employees' creative...

As a part of Course Requirement for Total Quality Management, an industrial visit was arranged by the Management of PIQC. To complete this requirement, 2 industrial visits were arranged for the students of MS/M.Phil in HRM/TQM. Descon Engineering was the first company to visit and the Honda Atlas Cars (Pakistan) Limited was the 2nd company to visit. The visit of Descon Engineering Limited provided a unique opportunity of exceptional learning. This visit opened the new horizon of practical side...

Mary Coulter defined Strategy as "Goal-directed decisions and actions in which its capabilities and resources are matched with the opportunities and threats in its environment". Here emphasis involves goal-directed actions which are implementing the strategy that should be designed in account of the key internal strengths (capabilities and resources) and external opportunities and threats. Strategic Management in Action has four stages where strategy is put in to action by scanning...

This chapter is to discuss about the definition and overview of the production planning and scheduling systems, the functions of production planning and scheduling systems, the impact implemented production planning and scheduling systems and the benefits implemented production planning and scheduling systems.2.2 DEFINITIONThe production planning and scheduling systems is the project management applications that implemented in organizations to planning, organizing, directing, and controlling of...

When it comes to managing the performance of employees today, two distinct approaches can be identified. The first approach veers towards organizing work around teams.. This approach believes in putting the team above the individual, cohesive teams being considered the building block of effective performance. (Guzzo & Shea, 1992; Kozlowski & Bell, 2003). However, employee compensation forms a significant percentage of running costs for businesses, and at a time when businesses are...

Benchmarking is the process of comparing ones business processes and performance metrics to industry bests or best practices from other industries. Dimensions typically measured are quality, time and cost. In the process of benchmarking, management identifies the best firms in their industry, or in another industry where similar processes exist, and compare the results and processes of those studied (the "targets") to one's own results and processes. In this way, they learn how...

If organization wants to go in clear and smooth manner, it should make a vision for future targets. Basically visions make a linkage between specific targets and objectives and core values. This linkage help the organization and suggests the ways that how business can be run for achieving the targets. The mission statement shows the basic purpose of the organization for existence in society. Whereas the vision is for the future, it tells where the organization is going. For example, it is the...